Effective Date: 20-07-2024

Booking Policies

Welcome to Bliss Hotel & Resorts! These booking policies outline the terms and conditions for booking tour packages through our website, in accordance with Indian government regulations. By booking a tour with us, you agree to the following policies.

1. Booking and Payment

1.1 Reservation Process:

• To reserve a tour package, complete the booking form on our website.
• A booking is considered confirmed only upon receipt of a non-refundable deposit of [X]% of the total tour cost.

1.2 Full Payment:

• The remaining balance must be paid [X] days before the departure date.
• Failure to pay the balance on time may result in cancellation of the booking.

1.3 Payment Methods:

• We accept payments via credit card, debit card, net banking, and bank transfer.
• All payments must be made in Indian Rupees (INR).

2. Cancellation and Refund Policy

2.1 Cancellation by Customer:

• More than [X] days before departure: [Percentage]% of the total tour cost will be refunded.
• [X] to [Y] days before departure: [Percentage]% of the total tour cost will be refunded.
• Less than [Y] days before departure: No refund will be provided.

2.2 Cancellation by Company:

• We reserve the right to cancel the tour if the minimum number of participants is not met. In such cases, a full refund will be provided.

2.3 Force Majeure:

• No refunds will be issued for cancellations due to events beyond our control, such as natural disasters, political instability, or other unforeseen circumstances.

3. Changes to Bookings

3.1 Changes by Customer:

• Requests for changes to the booking (e.g., date changes, name changes) must be made in writing.
• Changes are subject to availability and may incur additional charges.

3.2 Changes by Company:

• We reserve the right to make changes to the itinerary due to unforeseen circumstances.
• Any significant changes will be communicated to customers as soon as possible.

4. Travel Insurance

4.1 Requirement:

• It is mandatory for all participants to have comprehensive travel insurance covering personal accidents, medical expenses, loss of personal belongings, and trip cancellations.

5. Passports and Visa

5.1 Responsibility:

• Customers are responsible for ensuring they have valid passports and the necessary visas for the destinations they are visiting.
• We are not responsible for any issues arising from incomplete or incorrect travel documentation.

6. Health and Safety

6.1 Health Requirements:

• Customers must inform us of any pre-existing medical conditions that may affect their ability to participate in the tour.
• We reserve the right to refuse participation to any customer deemed medically unfit.

6.2 Safety Standards:

• We adhere to local safety standards and regulations. Customers must comply with safety instructions given by our tour guides.

7. Liability

7.1 Limitation of Liability:

• Bliss Hotel And Resorts is not liable for any injury, loss, or damage to personal property during the tour.
• Our liability is limited to the total cost of the tour package.

7.2 Third-party Services:

• We are not responsible for the services provided by third-party suppliers (e.g., airlines, hotels).

8. Governing Law and Jurisdiction

8.1 Jurisdiction:

• These policies are governed by the laws of India.
• Any disputes arising from these policies will be subject to the exclusive jurisdiction of the courts of your city/state, India.

9. Grievance Redressal

9.1 Contact Information:

• If you have any grievances regarding our booking policies, please contact our Grievance Officer.
• We are committed to addressing all grievances in accordance with the Consumer Protection Act, 2019, and other applicable laws in India.

10. Contact Us

If you have any questions about these booking policies, please contact us at:
Bliss Hotel & Resorts!
+91 96672 25444
+91 96672 24555
info@blisshotelsandresorts.in
sales@blisshotelsandresorts.in